Delivery & Refund information

All delivery charges were added to stock mid January 2021. If you make a purchase and delivery charges don’t look right please get in touch by email: handmadeorganicceramics@gmail.co.uk. I think I have all online prices correct but I’m human, and might have missed one. I built this website myself and am learning as I go so please do let me know if something doesn’t seem right.

Packaging

Where possible I reuse and recycle packaging to help the environment and to keep your postage and packaging costs minimal. I do use bubblewrap – but it will be recycled and I encourage you to reuse any/all packaging you can. If your order is gift wrapped I do my best to avoid using selotape, prefering to tie with string (which I don’t knot so you can reuse it).

Postage & Packaging prices are calculated at the point of Checkout – if it doesn’t appear correct please get in touch.

Current Postage & Packaging:

  • Small items, up to 1kg in total weight £3.95
  • Large packages from 1-5kg £8.50
  • Large/bulky orders over 5kg £12.95.

Collection arrangements

If you are collecting your order I’ll be in touch to arrange a day/time that’s convenient.

I offer local pick up, or free local delivery (Glossop/Hadfield area – mostly SK13 postcodes) though I occasionally travel to Hayfield so can sometimes deliver over that way. Delivery further than walking distance from my studio is not possible during a COVID lockdown.

Despatch & refunds on breakages

All orders are usually dispatched within 3 working days via Hermes UK and are carefully packaged to prevent breakage.

Any items arriving damaged must be notified to me immediately on receipt (and no more than 24 hours from time of delivery) with photographs of the damaged item and damaged packaging. This must be in writing, by email. Without this I cannot make a claim against the courier. Thankfully this happens rarely. I will of course do my best to get a replacement item to you but as my products are all handmade and unique pieces this may not always be possible. Return of broken items is required to secure a refund or a replacement and must be received by me within 14 days of your notice to me. P&P on damaged items returned would be at your cost.